Refunds & Returns Policy

        Westgate Cleaners follows standards and policies set by the Fabricare  Industry. These policies are standard to all dry cleaners including  classical retail dry cleaning stores.

Dry Clean and Laundry Policy

          We exercise utmost  care in cleaning and processing garments entrusted to us and use such  processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may  result in tears or development of small holes in fabric that are not  readily apparent prior to processing. In dry cleaning and laundering we  cannot guarantee against color loss, color bleeding, and shrinkage; or  against damage to weak and tender fabrics. Responsibility is also  disclaimed for trimmings, buckles, beads, buttons, bells and sequins.  Westgate Cleaners liability regarding any damaged items shall not exceed ten  (10) times our charge for cleaning that garment regardless of brand or  condition.

Household Items and Leather/Suede Policy 

    All household items, leather and suede garments are cleaned 100% at customer’s own risk. Westgate Cleaners does not accept any responsibility or liability for any damage or fading as a result of the laundry/dry cleaning process.

Re-Cleaning Policy within two (2) days after delivery, you may return  any dry cleaned or laundered items if you are not completely satisfied  with the quality of our cleaning, and we will re-clean them free of  charge.

Loss Policy

        We exercise utmost care in processing  clothing items received to avoid misplacement or loss of items. However,  there will be instances where items may get misplaced or lost. As such,  differences in count must be reported within 24 hours of delivery.  Unless a list accompanies the bundle, our count must be accepted. Westgate Cleaners liability regarding any lost item shall not exceed five (5)  times our charge for cleaning that garment regardless of brand or  condition excluding leather, suede and household items which are at  customers own risk at all times.

Refund Policy

        We issue a full refund to our customers in the case of loss under the premises of:

  • The total replacement cost not exceed a dollar amount of five times the charge of cleaning.

  •  The lost item entity not fall under the umbrella of household, leather or suede item as outlined by the “Household Items and Leather/Suede Policy

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